1. Basic company policy on solicitation
Sony Bank will provide the customers with adequate and appropriate explanations of the content and risks of products and services that are tailored to the customer's knowledge and investment experience, asset status, and various investment objectives.
And also, we will seek to provide information so that all the customers enable to conduct transactions based on their own judgments and responsibilities.
2. Solicitation methods
We do not provide an assertive comment and judgement or unfounded information without sufficient grounds that could lead the customers misunderstanding,
We do not solicit customers during inconvenient hours or at inconvenient places.
3. Compliance with Laws and Regulations
When soliciting customers, we shall always ensure the trust of customers and strictly comply with the Banking Act and other laws and regulations. Also, we shall strive to strengthen our internal control system so that appropriate solicitations can be made in accordance with this solicitation policy.
4. Employee training
Executives and employees shall constantly improve their knowledge and skills to fulfill the expectations of our customers.
5. Inquiries, comments, requests, etc.
We shall respond promptly and sincerely to inquiries, comments, requests, etc. from customers.