Making sure that you have all the necessary documentation to open an account

Step 1:
Check your residence card/health insurance card

The set of documents you will need for your application will be different based on how much time has passed since the issuance date on your residence card or the effective date on your health insurance card.

Q:
Have at least six months passed since the issuance date [許可年月日] on your residence card?
Have at least six months passed since the effective date [資格取得年月日 or 適用開始年月日] on your health insurance card?
Residence card sample
Social Health insurance card

If you have a National Health Insurance card, look for the field [適用開始年月日]

How to read the effective date [資格取得年月日 or 適用開始年月日]
平成 (Heisei) and 令和 (Reiwa) represent the names of Japanese era.

For example:
平成30年 = 2018
平成31年 or 令和元年 = 2019
令和2年 = 2020

A:
If any of the issuance date [許可年月日] on your residence card or the effective date [資格取得年月日 or 適用開始年月日] on your health insurance card have passed six months
Please proceed to "Category A" of Step 2
If both of the issuance date [許可年月日] on your residence card and the effective date [資格取得年月日 or 適用開始年月日] on your health insurance card have not passed six months
Please proceed to "Category B" of Step 2

Step 2:
Make sure you have all the documents you need

For Step 2, there are two different procedures, depending on which of the following categories you fall into:

For those in Category A
You are in Category A if at least six months have passed since the issuance date on your residence card or the effective date on your health insurance card.
Residence card
Japanese National Health Insurance card or Japanese Social Health Insurance card
The document that shows your name in katakana
For those in Category B
You are in Category B if both of these are six months have not yet passed since the issuance date on your residence card or the effective date on your health insurance card.
Residence card
Japanese Social Health Insurance card
Business card

Note

If both of the issuance date [許可年月日] on your residence card and the effective date [資格取得年月日 or 適用開始年月日] on your health insurance card have not passed six months, you need a Japanese Social Health Insurance card and business card to verify that you are employed at a Japanese workplace.

Step 3:
Make sure your documents are complete

In Step 3, you need to check that there are no problems with your documents that could cause your application to be canceled.

Residence card
  • Does your residence card show your current address?
  • Are you sure that none of the text on your residence card is missing or illegible due to wear and tear?
  • If your address has changed since your card was issued, has the back of your residence card been updated with your current address?
National Health Insurance card

If less than six months have passed since the effective date, we cannot accept a National Health Insurance card.

  • Was your health insurance card issued in Japan?
  • Is it currently valid (i.e., not expired)?
  • Does it show the same address as your residence card?
  • Are you sure that none of the text on your health insurance card is missing or illegible due to wear and tear?
Social Health Insurance card
  • Was your health insurance card issued in Japan?
  • Is it currently valid (i.e., not expired)?
  • Does it show the same address as your residence card?
  • Are you sure that none of the text on your health insurance card is missing or illegible due to wear and tear?
  • Does your health insurance card show your current address?
  • Is any previous address crossed out with two black lines to make it clear it is not your current address?
The document that shows your name in katakana (Category A only)

If you have lived in Japan for less than six months, we cannot accept alternative supporting documents showing your name printed in katakana. We can only accept a business card.

  • Does the supporting document show your full name (legal name) on your residence card in katakana?
Business card (Category B only)

We cannot accept a business card that you created for yourself as proof of employment.

  • Was your business card officially provided to you by your employer?
  • Does your business card show both your name in katakana and the name of the company/organization you work for?
  • Does your business card show your full name (legal name) on your residence card in katakana?