- Notification from Sony Bank
- Notice
[Important Notice] Business Hours During the Golden Week
April 18, 2024
Sony Bank Inc.
Thank you for banking with Sony Bank.
We would like to inform Sony Bank customers of our business hours during the 2024 Golden Week.
Golden Week is an annual holiday week from late April to early May in Japan.
English online banking
The service will be available as usual.
Please note that the service is not available every Monday from 2:00 AM to 5:00 AM due to system maintenance.
Partner ATMs in Japan
The service will be available as usual.
Information about partner ATMs in Japan
Postal mail (cash card delivery, etc.) & Account opening
Postal mail delivery and account opening procedures are not available on Saturdays, Sundays and bank holidays. Therefore, there may be some delays in cash card delivery during the Golden Week.
The Open Account app is available as usual.
Important
If your account opening process is completed on or after April 26, 2024 (Fri), your cash card will be delivered on or after May 2, 2024 (Thu).
Contact
Please check this link for more information about service availability during the Golden Week.
Card loss and unauthorized use
You can also report a lost card or token from our English online banking after signing in.
Card loss and unauthorized use
Fund transfers
The service will be available as usual.
Sony Bank WALLET
The service will be available as usual.
Please note that refunds for any purchase cancellations or returns during the Golden Week may not be processed until May 7, 2024 (Tue).
Foreign currency deposits
Trading of foreign currency (buying or selling foreign currency) at Sony Bank and cancelling of your Foreign currency savings account is available 24 hours a day, except during system maintenance and the hours when trading of foreign currencies is not available.
Hours when trading of foreign currencies is not available
Outgoing foreign currency remittances
Please note that your application can only be verified and processed during business hours.
The pre-registration process takes 3 to 10 business days after application.
In general, an Outgoing foreign currency remittance will be completed in 2 to 5 business days after application.
- All Outgoing foreign currency remittances are subject to a pre-registration verification process, which may take some time depending on the details of your application. Please allow yourself enough time when submitting your application.
- In cases where the date of an Outgoing foreign currency remittance falls on a bank holiday of the country where the funds are remitted to, it may take more than 5 business days until the remittance is made.
Outgoing foreign currency remittance
Incoming foreign currency remittances
Please note that verification of remittance details and related procedures by Sony Bank can only be completed during business hours.
Once you have completed procedures to receive incoming foreign currency, Sony Bank will verify the details you have registered, and funds will be deposited to your account after the verification process is completed.