Business hours during Golden Week

April 17, 2020
Sony Bank Inc.

Thank you for banking with Sony Bank.
This is the notification regarding our business hours during 2020 Golden Week. Golden Week is a holiday week in Japan which is from the end of April to early May.

Under the declaration of a state of emergency responding to the spread of COVID-19
On April 7, 2020, responding to the COVID-19 epidemic spreads, the Japanese government declared a state of emergency. In accordance with the policies and requests of the central and prefectural governments, financial institutions in the areas designated in the state of emergency declaration are required to prevent the spread of infections.

Under these circumstances, it may be difficult to connect to our English online live chat sometimes. And please note that some of the operations may take longer than usual.

We appreciate your understanding and thank you for being our valued customer.

English online banking

The service will be available as usual.

Service will not be available every Monday from 2:00 am to 5:00 am due to the system maintenance. However, on May 4, 2020, you will not be available from 1:00 am to 5:00 am due to extended maintenance.

Partner ATMs in Japan

Will be available as usual.

Information about partner ATMs in Japan

Postal mails (cash card delivery, etc.) & Account opening

Postal mail delivery and account opening procedure will not be available on Saturdays, Sundays and bank holidays. Therefore, it may cause delays in cash card delivery during Golden Week.
The "Open Account" app is available as usual.


If you apply for account opening on or after Thursday, April 30, 2020 ⇒ Cash card will be delivered on or after Thursday, May 7, 2020.


Please contact our English help desk for more information.

English help desk

Card loss and unauthorized use

You can also report the lost card or token from our Online banking after sign-in.

Card loss and unauthorized use

Fund transfer

Will be available as usual.

Fund Transfer

Sony Bank WALLET

Will be available as usual.
Please note that the refunds may not be processed until Thursday, May 7, 2020, for any cancellations or returns of your purchase during Golden Week.

Foreign currency deposit

Trading foreign currency at Sony Bank is available 24 hours a day except during system maintenance and during times shown below. During these times, buying or selling foreign currency and canceling foreign currency savings account are not available.

Hours when trading foreign currencies is not available

Outgoing foreign currency remittance

You can apply for both pre-registration and Outgoing foreign currency remittance anytime, 24 hours a day. However, please be advised that your application can be verified and processed during only business hours.

The pre-registration takes 3 to 10 business days to be processed after application.
In general, the Outgoing foreign currency remittance will be completed in 2 to 5 business days from the date of application.

Outgoing foreign currency remittance

Incoming foreign currency remittance

You can complete the procedure on receiving Incoming foreign currency 24 hours a day. However, procedures or verification from Sony Bank is only available during business hours.
Once you have completed the procedure on receiving Incoming foreign currency, the fund will be deposited to your account after the verification process is completed.

Incoming foreign currency remittance