- Notification from Sony Bank
- Notice
[Important Notice] Notification of System Maintenance From May 3, 2025 (Sat) 12:00 AM to May 6, 2025 (Tue) 5:00 AM JST
March 3, 2025
Sony Bank Inc.
As part of our efforts to improve our services, Sony Bank will migrate to a new system and be renewed on May 6, 2025 (Tue). In order to prepare for the migration to the system, we will conduct system maintenance during the following period, and our services will be suspended.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
- System maintenance period
- May 3, 2025 (Sat) 12:00 AM to May 6, 2025 (Tue) 5:00 AM JST
Some services of Sony Bank WALLET will be available. - Services to be suspended
- In principle, all services such as ATMs, the Open Account app, online banking, and website browsing will be suspended.
Please refer to "Notes on individual products and services" for details. - Our requests to customers
- Please make sure to make deposits and withdrawals at ATMs or by fund transfers prior to the service is suspended. Please allow sufficient time to complete your transaction, since it may not be possible to complete the transaction prior to service suspension due to magnetic card defects or incorrect passwords.
In addition, some services will be suspended prior to the system maintenance period. Please refer to the Notes on individual products and services for details.
Notes on individual products and services
Account opening
From May 1, 2025 (Thu) 2:00 PM to May 6, 2025 (Tue) 5:00 AM JST, we will not be accepting applications to open an account through our Open Account app.
Card replacement
From May 1, 2025 (Thu) 5:00 PM to May 6, 2025 (Tue) 5:00 AM JST, card replacement requests will be suspended.
Fund transfer
The following are the suspension periods for fund transfers between other banks and Sony Bank.
- Fund transfers from Sony Bank to other banks
Immediate fund transfers: Approximately from May 2, 2025 (Fri) 3:00 PM to May 6, 2025 (Tue) 5:00 AM JST.
Scheduled fund transfers：Approximately from May 2, 2025 (Fri) 11:59 PM to May 6, 2025 (Tue) 5:00 AM JST. - Fund transfers between Sony Bank accounts
Approximately from May 2, 2025 (Fri) 11:59 PM to May 6, 2025 (Tue) 5:00 AM JST.
Fund transfers scheduled for a specific date during the system maintenance period will be deposited on the specified date, so please confirm after the service resumes. - Fund transfers from other banks to Sony Bank
Approximately from May 2, 2025 (Fri) 3:00 PM to May 6, 2025 (Tue) 5:00 AM JST.
Note
Fund transfers made into Sony Bank accounts from other banks during the system maintenance period and immediately after its completion will be processed sequentially after the service resumes. Please be advised that it may take some time for the funds to be deposited into your account.
ATM
The service will be unavailable from May 2, 2025 (Fri) 11:50 PM to May 6, 2025 (Tue) 5:00 AM JST.
Sony Bank WALLET
You can use your Sony Bank WALLET (cash card with Visa Debit functionality) for shopping during the system maintenance period. However, the transaction is handled differently than usual.
- You can only use your Sony Bank WALLET up to your account balance as of 11:59 PM on May 2, 2025 (Fri) JST. Please ensure your account balance is sufficient and, if necessary, please arrange a deposit into your account prior to the system maintenance period.
- Visa Debit PIN inquiry is not available. Please make inquiry in advance.
- Visa Debit transaction history inquiry is not available.
- Visa Debit usage limit settings are not available. Please review your settings and make any necessary changes before the system maintenance period.
- Email notifications of your card usage will not be sent every time. Instead, email notifications will be sent all at once after the system maintenance period ends. Please note that the order of the transactions and the order of email delivery may differ. If the card usage is not available, an email notification will be sent each time as usual.
- Please note that the date of withdrawal from your account may differ from the date of the transaction during the system maintenance period.
Note
If the maintenance screen is still showing after the system maintenance is finished, please refresh the page on this screen or clear your browser's cache.
For instructions on refreshing the page or clearing the browser's cache, please refer to your browser's help page.
Inquiries
During the system maintenance period, our services will be closed as follows.
- English help desk
- May 2, 2025 (Fri) 5:30 PM to May 6, 2025 (Tue) 9:00 AM JST
Please contact us before May 2, 2025 (Fri) 5:30 PM if you have an inquiry.
During the system maintenance period, we will continue to accept telephone inquiries regarding lost or stolen cards, tokens, etc., or unauthorized use. The telephone numbers and other details will be provided when you access our website during the system maintenance period.