For the Designated Dispute Resolution Body to Which Sony Bank Have Contracted

JBA Customer Relations Center

JBA Customer Relations Center is operated by the Japanese Bankers Association as a contact point for receiving a variety of bank-related consultations and inquiries and also receiving opinions and complaints about banks. Consultations and inquiries are free of charge.

JBA Customer Relations Center

Telephone number: 0570-017109 or 03-5252-3772
Customer Relations Center opening hours:
9:00 a.m. to 5:00 p.m. Monday thru Friday (excluding National holidays and Bank holidays)

The Japanese Bankers Association is a designated dispute resolution body under the Banking Law.

References

• The Pamphlet (PDF) of the Japanese Bankers Association Customer Relations Center (Japanese language only).
• The Japanese Bankers Association website.
• Sony Bank's complaints and inquiries desk.